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If your ads aren’t spending, it’s usually related to account setup or Meta-related limitations.
We recommend trying to pause and restart your campaigns or duplicate your ad sets to reset delivery.
Still not working? Our support team can help troubleshoot and escalate if needed.
 Ad Account Missing in Facebook Business ManagerMake sure you're logged in with admin/full access (not an employee role).Check you're using the correct Business Manager (the one linked to your request).Still missing? Contact support to check access.​Adding Ad Accounts to Business ManagerNo action needed, Astra automatically links your new ad account to the Business Manager you provided during the request.
Finding Your ASTRA Agency Ad Account NameAstra works with ad account names, not IDs.Check your Astra dashboard to find the correct name linked to your account.
"No Payment Access for Your Role" ErrorTry logging in with a different Facebook profile (with admin rights).​If the issue persists, contact support.​Campaign Delivery ErrorsIf a campaign shows a "delivery error" and is disabled:Check if your ad complies with Meta’s policies.​Try duplicating the campaign and relaunching it.​Proxies About to ExpireReceived a proxy expiration warning?Renew your proxies following the instructions provided in your proxy management tool.

This usually happens due to:Policy violationsSuspicious activity (e.g. unusual IPs, page history)High risk score on the BM or ad profile​We can request a review or reassign funds to a new account if needed.Always follow Meta’s ad policies and warm up accounts properly.
How to Unblock Your Ad AccountStep 1: Create a Support TicketUse the chat widget (bottom-right) and select “Unblock Ad Account” to start the process.
Step 2: We Handle the ReviewOur team submits the unblock request within 1 business day​We’ll analyze the issue and advise on how to prevent it in the future​If the unblock fails, we can transfer your remaining balance to an active ad account within 48 hours
Why Was My Account Blocked?Common reasons include:Policy Violations: Ads or landing pages not aligned with Meta’s Ad PoliciesUnusual Activity: Suspicious behavior or irregular patterns flagged by Meta​What If I Top Up a Blocked Account?System Protection: Most top-ups to blocked accounts are automatically rejectedIf processed by mistake: We will manually transfer the funds to one of your active accounts
How to Prevent Account BlocksFollow Meta's Ad Policies:No misleading claims, personal attribute targeting, or non-compliant landing pages
​Keep your Risk Score low by:​Gradually scaling ads​Resolving negative feedback quickly​Using a consistent login/IP​Submitting disputes for rejected ads​Avoid duplicate products across multiple pages​After UnblockingYour ad sets will remain intact​Restart campaigns gradually to maintain trust and avoid retriggers​Always double-check policy compliance before resuming​If Your Account Is Blocked AgainIf blocks happen repeatedly, we recommend:Starting fresh with a new profile, Business Manager, and ad account​Consider using a new domain​Reach out to support if you need help rebuilding your setup.